Help & Support.

Everything you need to use Guap — from your first download to cashing out at the Teller.

Start here

Download and get startedGet the app, set up your account, and back up your keys — everything before your first visit to a Teller.Teller locations and what worksAll three Guap Tellers in Trinidad — addresses, directions, hours, cash rules, and why the machines work only with the Guap App.Buy and cash out at the TellerThe step-by-step for both directions: cash to USDB at the machine, and USDB back to TT$100 bills.

Sending & receiving

Receive money from abroadNo Trinidad bank account needed — anyone with a Lightning-enabled app sends to your yourname@guap.to address, and it lands in seconds.Send money from the appEvery outbound direction — to another Guap user, an exchange, Cash App, a Lightning wallet, or a Bitcoin address — and how to pick the right network.Transfer feesWhat each kind of transfer costs, the minimums, and how Teller cash rates work.

Limits & verification

Verification tiers and limitsWhat each verification tier asks for, what it lets you move, and how to upgrade when you need more room.Why we ask for IDGuap is licensed and supervised — what each verification tier collects, who checks it, and what happens to your data.

Trust & safety

Known scamsHow to tell the real Guap from impersonators, the current list of fake accounts, and what to do if a scammer contacts you.How to make a complaintIf something went wrong, tell us on WhatsApp — and if we don't fix it, how to escalate to the regulator.

More

Referrals and rewardsInvite a friend and you both get $5 once their Teller cash-outs reach $50 — how invites work, when rewards land, and the rules.Regulatory statusWho operates Guap, who supervises us, and what our sandbox certificate does — and does not — mean.